Shipping policy

Thank you for choosing JackPick Factory. As a dedicated B2B supplier, we aim to provide reliable and efficient logistics solutions for our global partners. Please review our shipping terms below:

1. Order Processing Time

  • In-Stock Items: Orders for ready-to-ship products are typically processed and dispatched within [3-5] business days after payment confirmation.

  • Custom Orders (OEM/ODM): Lead times for customized production will be specified in your formal quotation or contract.

  • Note: We do not process or ship orders on weekends or Chinese public holidays.

2. Shipping Rates & Trade Terms

  • Wholesale Pricing: Unless explicitly stated otherwise, all shipping costs are the responsibility of the buyer.

  • Trade Terms: We primarily operate under EXW (Ex Works) or FOB (Free On Board) terms for bulk shipments. Please specify your preferred terms when placing a large order.

  • Consolidation: We offer order consolidation services to help you minimize shipping expenses for multiple purchases.

3. Shipping Methods & Estimates

We partner with leading international carriers (e.g., DHL, FedEx, UPS) and specialized freight forwarders:

  • Express Shipping: Estimated [5-7] business days.

  • Air Freight: Estimated [7-12] business days.

  • Sea Freight: Estimated [25-40] days (Recommended for high-volume bulk orders).

  • Please Note: These are estimates only. Actual delivery times may vary due to customs clearance or peak seasonal demand.

4. Customs, Duties, and Taxes

  • Buyer’s Responsibility: JackPick Factory is not responsible for any customs duties, import taxes, or brokerage fees applied by the destination country.

  • Compliance: All fees incurred during or after shipping (Tariffs, VAT, etc.) are the sole responsibility of the customer. We recommend consulting your local customs office for details before placing a large order.

5. Transfer of Risk & Ownership

In accordance with standard international trade practices, the risk of loss and title for the merchandise passes to the buyer once the goods are delivered to the carrier at our facility. We strongly recommend purchasing shipping insurance for high-value bulk shipments.

6. Damages & Tracking

  • Tracking: A tracking number will be provided via email once your shipment has been dispatched.

  • Inspection upon Arrival: Please inspect all pallets/cartons upon delivery. If you receive a damaged shipment, you must document the damage with photos, keep all original packaging, and notify both the carrier and our team (horcus0411@gmail.com) immediately.

7. Undeliverable or Refused Packages

If a shipment is returned to our factory due to an incorrect address provided by the customer, failure to claim the package, or refusal to pay import duties, the customer will be responsible for all original and return shipping charges.